Question 1

What is Recevity?

Accepted Answer

Recevity is an ownership tracking service that helps you organize and manage your receipts, warranties, and product information in one place. We automatically extract key details from your receipts, identify warranty coverage, and track important dates like return windows and warranty expiration.

Question 2

How do I get started?

Accepted Answer

There are four ways to get started with Recevity:

1. Mobile app - Receipt capture - Download the app, create an account, and capture receipts with your phone camera.

2. Mobile app - Product label photos - Take photos of product labels to capture serial numbers, model info, and manufacturer details for warranty tracking and finding manuals.

3. Bulk upload on web - Visit the web app and upload multiple receipt files at once (great for catching up on past purchases).

4. Email upload - Forward all your receipt emails to your personal Recevity email address, and we'll automatically process them. This is perfect for digital receipts and ongoing receipt management.

Recevity automatically extracts key information from all sources. You can then review and organize your purchases.

Question 3

Is there a free version?

Accepted Answer

Yes! Recevity offers a free tier that includes receipt capture and basic organization. Premium plans unlock warranty tracking, return window alerts, and family sharing.

Question 4

What can I track with Recevity?

Accepted Answer

Anything with a warranty! This includes: homes, vehicles, boats, trailers, appliances, electronics, furniture, tools, sporting equipment, and more. You can track items by:

1. Uploading a receipt - We extract warranty details, purchase date, and coverage information.

2. Taking a photo of the product label - Capture the serial number, model, and manufacturer info for warranty tracking, finding manuals, and accessing manufacturer support.

Recevity organizes all your ownership records in one place so you never miss a warranty expiration, return window, or important product information.

Question 5

What's the difference between the mobile app and web?

Accepted Answer

The Recevity mobile app is where most functionality lives — receipt capture with your camera, product label photos, warranty tracking, return alerts, and quick access to your ownership records. The web app is optimized for bulk operations and reporting: upload CSV files of items you want to track, generate reports, and manage your account on a larger screen. Both sync in real-time, so your data is always up-to-date across devices.

Question 6

How accurate is the receipt scanning?

Accepted Answer

Recevity automatically extracts merchant name, purchase date, items, and total with high accuracy. However, we recommend reviewing each receipt to ensure accuracy, especially for complex purchases. You can always edit details manually.

Question 7

Can I upload receipts from email or PDF?

Accepted Answer

Yes! You can upload receipts in multiple ways:

1. Email - Forward receipt emails to your personal Recevity email address, and we'll automatically process them.

2. PDF files - Upload PDFs the same way as any receipt: take a photo in the mobile app, upload via the web app, or attach to an email to your Recevity email address.

3. Photo or file upload - Use the mobile or web app to upload receipt images or PDF files directly.

Recevity automatically extracts the key information from all formats.

Question 8

How long are receipts stored?

Accepted Answer

Your receipts are stored securely in your Recevity account indefinitely. You can access them anytime to check warranty status, return eligibility, or ownership proof.

Question 9

How does warranty tracking work?

Accepted Answer

Recevity analyzes your receipt and product information to identify warranty coverage. We track warranty expiration dates and alert you before coverage ends. Some products require registration to activate coverage — we'll remind you.

Question 10

Does Recevity guarantee warranty coverage?

Accepted Answer

No. Recevity provides informational tools only. We extract warranty information from receipts and product data, but we don't verify coverage or provide legal/insurance advice. Always check with the manufacturer or retailer for definitive warranty terms.

Question 11

How do I know if an item is returnable?

Accepted Answer

Recevity tracks return windows based on purchase date and merchant return policies. We'll alert you when a return window is closing soon. However, return eligibility depends on condition, receipt, and merchant policy — always confirm before returning.

Question 12

Can I return an item without the receipt?

Accepted Answer

Most retailers require a receipt for returns. Recevity helps you find and organize your receipts so you always have proof of purchase. If you've lost a receipt, contact the retailer — many can look up purchases by card or account.

Question 13

Is my data secure?

Accepted Answer

Yes. Recevity uses industry-standard encryption to protect your data. Your receipts and personal information are encrypted in transit and at rest. We never sell your data to third parties. See our Privacy Policy for details.

Question 14

What data does Recevity collect?

Accepted Answer

We collect receipts, product information, and account details (email, name). We use this data to provide our service and improve our platform. We do not collect location data, browsing history, or share data with advertisers.

Question 15

Can I delete my data?

Accepted Answer

Yes. You have two options:

1. Delete all data, keep account - Remove all receipts, product information, and documents while keeping your account open. You can start fresh anytime.

2. Delete account and data - Permanently delete your account and all associated data. This action cannot be undone.

You can manage these settings in your account preferences. For assistance, contact support@recevity.com.

Question 16

Can I share receipts with family members?

Accepted Answer

Yes! With a Family plan, you can invite family members to view shared receipts and warranties. Each member has their own account but can see household purchases and warranty status.

Question 17

Can I cancel anytime?

Accepted Answer

Yes. You can cancel your subscription anytime with no penalties. Your data remains accessible in the free tier after cancellation.

Question 18

Do you offer refunds?

Accepted Answer

We offer a 14-day free trial for premium plans. If you're not satisfied within 14 days, contact support@recevity.com for a refund.

Frequently Asked Questions

Getting Started